Terms of Service

By creating an account on UpBidAI or using any part of the platform — including the web application and Chrome Extension — you agree to these Terms of Service. If you do not agree, do not use the platform.

These Terms are an agreement between you and Zyntelo LLC ("we", "us", "our"), which operates the UpBidAI service. For any questions about these Terms, contact support@upbidai.com.

UpBidAI is an AI-powered platform that helps freelancers and agencies win more work on Upwork. Core features:

• AI proposal generation grounded in your portfolio data
• Win Chance scoring before spending Upwork Connects
• A Chrome Extension that integrates with Upwork's interface
• Portfolio and profile management tools
• Analytics and proposal history tracking

UpBidAI operates independently and is not affiliated with, endorsed by, or partnered with Upwork Global Inc.

You must be at least 18 years old to use UpBidAI. By using the platform, you confirm you have the legal capacity to enter into this agreement in your jurisdiction.

You are responsible for: providing accurate information; keeping credentials secure; all activity on your account; notifying us of any unauthorized access. We may suspend accounts that provide false information or violate these terms.

Billing is processed by Stripe (Stripe, Inc.), our payment processor. Zyntelo LLC is the seller of record for all purchases; Stripe processes payments on our behalf and is not the seller.

• Free plan: Core features with a one-time starter token grant and 5-portfolio cap. The Free token grant is issued once per account and does not renew monthly. No credit card required.
• Lite plan: $9.99/month. Higher token quota, unlimited portfolios, and advanced features.
• Pro plan: $19.99/month. Highest token quota plus full analytics and priority support.
• Token top-ups: Lite and Pro users may purchase additional credit packs. Balance carries over month to month and does not expire while your account is active.
• Billing cycles: Renewals are monthly from your signup date, not the 1st of the calendar month.

All prices are in USD. Applicable taxes may be added based on your location.

Auto-renewal: Subscriptions automatically renew on your billing date each month until cancelled. You will be charged the then-current plan price on each renewal date. Cancel before your renewal date to avoid the next charge. By providing payment information, you authorize Stripe to charge your payment method on each renewal date. You also agree to Stripe's Terms of Service.

UpBidAI uses an internal credit system to meter AI usage. Monthly quota resets each billing cycle. Purchased credits do not reset. Tokens have no cash value and cannot be transferred, sold, or redeemed.

You agree not to: use UpBidAI to generate spam or fraudulent proposals; reverse-engineer the platform's AI systems; circumvent token quotas or access controls; share account credentials; violate Upwork's Terms of Service in connection with your use of UpBidAI; upload content that infringes intellectual property rights; use the platform for payment fraud, card testing, money laundering, or any other illegal financial activity.

By installing the extension you authorize it to read Upwork page content to power its features. The extension does not store your Upwork login credentials. We are not liable if Upwork's interface changes affect extension functionality.

You retain ownership of your portfolio content and proposals. You grant UpBidAI a limited license to process and store your content solely to provide the service. The UpBidAI platform, codebase, and brand assets are owned by Zyntelo LLC.

UpBidAI is provided "as is." We do not warrant uninterrupted operation, accurate Win Chance predictions, proposal success, or extension stability across Upwork interface changes.

To the maximum extent permitted by applicable law, UpBidAI is not liable for indirect, incidental, or consequential damages including lost Connects, lost contracts, or lost revenue. Our total liability for any claim shall not exceed amounts paid to Zyntelo LLC for the UpBidAI service in the preceding 12 months.

You may cancel at any time from account settings. On termination, your data is retained for 30 days then permanently deleted, except where retention is required for tax, accounting, or legal compliance.

We may update these terms and will notify you of material changes via email or platform notice. Continued use after changes constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Any disputes arising from these Terms will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and both parties consent to personal jurisdiction there.

If you are a consumer resident in the EU or UK, you retain the protections of mandatory provisions of your local law and may bring proceedings in your local courts.