Refund Policy

All billing is processed by Stripe, Inc., our payment processor. Zyntelo LLC is the seller of record for all purchases; Stripe processes payments on our behalf and is not the seller. Zyntelo LLC reviews and approves all refund requests according to the terms below. This policy covers refund terms per billing type.

Nothing in this policy limits your statutory rights as a consumer under applicable law.

Paid plans are billed monthly: Lite at $9.99/month and Pro at $19.99/month.

• 14-day money-back guarantee: If you're not satisfied with UpBidAI for any reason, contact support@upbidai.com within 14 days of your initial payment for a full refund. No questions asked.
• Outside 14 days: Subscription charges are non-refundable. Plan access continues until end of billing cycle.
• Cancellation: Stops renewal. No partial-month refunds. Access continues to end of paid period.
• Renewals: Non-refundable once the billing cycle has started.
• Auto-renewal: Your subscription renews automatically each month on your billing date. You will be charged your plan's then-current price unless you cancel before the renewal date. By providing payment information, you authorize Stripe to charge your payment method on each renewal date.

• 7-day refund window: Refundable within 7 days of purchase if less than 10% of the pack's tokens have been consumed. Refunds are issued in full and the pack is revoked.
• Outside the window or usage threshold: No refund once 10% or more of the pack has been consumed, or after 7 days have passed.
• Expiry: Purchased credits do not expire and remain usable regardless of your current plan.

No charges on the Free plan. Nothing to refund.

Requests outside the above terms are evaluated case by case. We consider exceptions for: verified platform outages affecting a significant portion of a billing period; duplicate charges from billing errors; charges made after a confirmed cancellation.

Outside the 14-day guarantee window, we do not issue refunds based on AI output quality, Win Chance scores, or proposal outcomes. These are probabilistic tools and results will vary.

Email support@upbidai.com with: your account email; your Stripe receipt or invoice number (found in your billing confirmation email); a brief reason for the request. We respond within 3 business days. Approved refunds are credited to your original payment method within 5–10 business days.

If something's wrong with a charge, email support@upbidai.com first. Most issues resolve within a day or two, faster than a formal dispute.